Industry

Healthcare | Medtech

My Role

UX Design | UX Research

Project Duration

3 Months

Key Responsibilities

• Conducted user research to identify pain points and needs of healthcare professionals. • Optimized a medical dashboard to streamline healthcare management, prioritize tasks, and enhance user experience.

• Conducted user research to identify pain points and needs of healthcare professionals. • Optimized a medical dashboard to streamline healthcare management, prioritize tasks, and enhance user experience.

MedDash: Healthcare Information Dashboard

Introduction

Optimizing Healthcare Data and Task Management

I designed MedDash, a comprehensive medical dashboard that facilitates clinical information management for healthcare professionals, including real-time patient metrics, appointment scheduling, and task prioritization.

Introduction

Optimizing Healthcare Data and Task Management

I designed MedDash, a comprehensive medical dashboard that facilitates clinical information management for healthcare professionals, including real-time patient metrics, appointment scheduling, and task prioritization.

Introduction

Optimizing Healthcare Data and Task Management

I designed MedDash, a comprehensive medical dashboard that facilitates clinical information management for healthcare professionals, including real-time patient metrics, appointment scheduling, and task prioritization.

Introduction

Optimizing Healthcare Data and Task Management

I designed MedDash, a comprehensive medical dashboard that facilitates clinical information management for healthcare professionals, including real-time patient metrics, appointment scheduling, and task prioritization.

Introduction

Optimizing Healthcare Data and Task Management

I designed MedDash, a comprehensive medical dashboard that facilitates clinical information management for healthcare professionals, including real-time patient metrics, appointment scheduling, and task prioritization.

Project Overview

Addressing Key Challenges in Healthcare Administration

Healthcare professionals often face an overload of data from various systems, such as EHRs (Electronic Health Records), and must manage complex schedules, patient follow-ups, and priority tasks. Existing systems frequently have a steep learning curve and fail to present data in a user-friendly manner. To tackle these pain points, I took on the challenge of creating a dashboard that consolidates clinical patient data and prioritizes tasks effectively.

Methodology

Design Thinking Process

I began with the design thinking framework to guide my decision-making process, starting with competitor analysis and user research to identify the primary pain points, needs, and mental models associated with using the system.

Market Analysis

Market Research and Key Insights

I conducted research into the challenges healthcare professionals face in managing clinical and administrative tasks to inform the development of MedDash.

Insights: • 64% of healthcare providers report difficulties in navigating fragmented Electronic Health Records (EHR) systems, leading to inefficiencies in care coordination. • 56% of healthcare professionals experience stress due to managing complex schedules and administrative tasks, contributing to burnout. • 52% of hospitals still rely on outdated or non-integrated systems, making data access and workflow management difficult. • The global market for healthcare information systems is projected to grow by 10.6% annually, reaching $52.5 billion by 2025.

Competitive Analysis

Current Market Dynamics and Product Positioning

For each direct and indirect competitor, I conducted a thorough analysis covering key aspects such as competitor type, business size, location, pricing, target audience, application type, first impressions, user reviews, tone and descriptiveness, brand identity, product offerings, unique value propositions, strengths and weaknesses, features, user flow, navigation, and accessibility. Insights:

User Research

Identifying Challenges in Clinical Environment

The goal of this research was to understand how healthcare professionals interact with clinical and administrative tools, focusing on their key pain points and areas for improvement.

User Research

Identifying Challenges in Clinical Environment

The goal of this research was to understand how healthcare professionals interact with clinical and administrative tools, focusing on their key pain points and areas for improvement.

User Research

Identifying Challenges in Clinical Environment

The goal of this research was to understand how healthcare professionals interact with clinical and administrative tools, focusing on their key pain points and areas for improvement.

User Research

Identifying Challenges in Clinical Environment

The goal of this research was to understand how healthcare professionals interact with clinical and administrative tools, focusing on their key pain points and areas for improvement.

User Research

Identifying Challenges in Clinical Environment

The goal of this research was to understand how healthcare professionals interact with clinical and administrative tools, focusing on their key pain points and areas for improvement.

Ideation

How Might We Questions

Based on the competitor analysis, user insights, and feature prioritization, here are some HMW questions to guide the design process for MedDash: • How might we provide real-time patient data to ensure doctors have the most updated information at all times? • How might we create a user-friendly, color-coded appointment system that helps doctors manage their schedules efficiently? • How might we enhance the patient list interface to simplify data management? • How might we integrate task prioritization features to help doctors focus on urgent and high-priority tasks? • How might we streamline EHR and HIS data integration to offer a seamless experience across systems? • How might we design a dynamic calendar to assist doctors in balancing their day? • How might we provide a customizable dashboard interface to adapt to different user needs and preferences? • How might we ensure mobile accessibility for doctors who need to manage their tasks and schedules on the go?

Concept Visualization

Venn Diagram

Viability The financial outlook for MedDash is promising, given the projected growth of the healthcare information systems market at 10.6% annually, reaching $52.5 billion by 2025. This growth signifies a demand for innovative solutions. Additionally, by aligning with healthcare providers’ needs for efficiency, our dashboard can enhance operational workflows, leading to cost savings and increased revenue through improved patient care and satisfaction. Desirability MedDash is designed with the user experience in mind, prioritizing features that directly address the pain points of healthcare professionals. By offering real-time patient data visualization, an intuitive color-coded appointment system, and advanced patient list features, we aim to create a user-friendly interface that enhances workflow efficiency. Feasibility The implementation of MedDash is feasible due to the increasing adoption of integrated healthcare technology solutions and mobile accessibility. With 52% of hospitals still relying on outdated systems, there is a significant opportunity to disrupt the market with an innovative dashboard that consolidates information from EHR and HIS. The user research indicates that 70% of healthcare professionals desire improved data access and usability, reinforcing the desirability of the solution in clinical settings.

Feature Prioritization

Impact-Effort Matrix

I categorized all potential features based on their expected impact and the resources required for implementation, visually representing the development priorities and resource allocation strategy for MedDash.

Feature Prioritization

Impact-Effort Matrix

I categorized all potential features based on their expected impact and the resources required for implementation, visually representing the development priorities and resource allocation strategy for MedDash.

Feature Prioritization

Impact-Effort Matrix

I categorized all potential features based on their expected impact and the resources required for implementation, visually representing the development priorities and resource allocation strategy for MedDash.

Feature Prioritization

Impact-Effort Matrix

I categorized all potential features based on their expected impact and the resources required for implementation, visually representing the development priorities and resource allocation strategy for MedDash.

Feature Prioritization

Impact-Effort Matrix

I categorized all potential features based on their expected impact and the resources required for implementation, visually representing the development priorities and resource allocation strategy for MedDash.

Concept Development

Generating Concepts

MedDash is an all-in-one healthcare platform that simplifies patient management, scheduling, and data access for healthcare professionals. The dashboard is designed with intuitive navigation, seamless integration, and efficiency in mind, allowing doctors, administrators, and support staff to focus on patient care while minimizing administrative tasks. The platform consolidates essential clinical and operational functions, empowering healthcare teams to work smarter and enhance care quality.

Wireframes

Wireframe Development

After finalizing the product concept, I began sketching low-fidelity wireframes for each key screen of MedDash. The objective was to focus on the layout, user journey, and essential functionalities, all while ensuring a seamless navigation experience. After several cycles of iterations and feedback, I refined and optimized the user interface to meet healthcare professionals’ needs.

High-Fidelity Prototypes

Final Design

After multiple rounds of iteration, I developed the final high-fidelity prototypes for MedDash. The user interface is optimized for practical use in clinical settings, focusing on patient and task management and tailored to meet the needs of healthcare professionals.

1. Medical Dashboard

Key Features: • Real-Time Metrics Overview: Displays key metrics like patient volumes, upcoming surgeries, and appointments to provide a comprehensive view of daily clinical operations. • Task Overview: Centralized task display, including high-priority alerts, to support efficient task management. • Clinical Statistics: Graphical insights into clinical statistics, including patient and appointment trends.

2. Patient List

Key Features: • Search and Filter Options: Search and filtering capabilities, allowing for quick patient look-up. • Patient Status Tracking: Status badges indicate each patient’s progress (e.g., pending, in-treatment, discharged), providing immediate visibility of patient status updates. • Export Functionality: Export option for generating patient lists or reports, supporting record-keeping and external sharing.

3. Appointment Schedule

Key Features: • Color-Coded Scheduling: Appointments are categorized by type (e.g., consultation, surgery) with color labels, enabling quick schedule differentiation and prioritization. • Daily and Weekly Views: Toggle functionality between daily and weekly calendar views for flexible schedule planning. • Break and Availability Management: Options to set break times, holidays, and unavailability, ensuring seamless calendar management.

Design Review and Future Considerations

Key Learnings & Reflections

While designing MedDash, my primary goal was to create a user-friendly experience that simplifies patient and task management for healthcare professionals. By identifying critical pain points, such as fragmented data access and excessive administrative burdens, I developed a unified dashboard that prioritizes streamlined navigation and essential features tailored for clinical environments. To address the complexity of clinical data, I incorporated real-time metrics and visual indicators to ensure that patient information, scheduling, and task prioritization are easily accessible at a glance. Moving forward, the next steps involve leveraging AI for enhanced clinical decision support, optimizing the platform for mobile accessibility, and expanding integration options with EHR and HIS systems to further centralize healthcare workflows.

Tap the button below to look inside our process book with an in-depth view how we landed our final designs & features.